Issue with "Unknown Pioreactor model: name and version not set yet"

I recently purchased three Pioreactors (20ml V1.5) and Flashed them all identically (except the hostnames, usernames, and SSID names). All of them can be accessed via the UI and all of them can be successfully calibrated. They are currently all set up to work as independent local access points with their own SSIDs. One of the new reactors works without issue; however, the other two keep returning the same errors. I have included an image of the error messages that occur. I have attempted re-flashing their operating systems twice and manually adding model and version variables to the config, but nothing had any impact on the issue. Does anyone have any insights into what is wrong and how to fix it?

I noticed that step 22 of the installation guide implies that upon start up the UI should have a dialogue box asking you to enter the model and to the best of my knowledge that dialogue box never appeared for the two problematic reactors upon re-flashing.

Thanks for the help!
Alex Grossman

Ah! Yes, I see how your setup can cause a bug.

For the ones that aren’t working, can you visit the Inventory page, and set the model from the (possibly hidden) dropdown:

1 Like

Thank you so much! That drop down selection and a reboot fixed the issue immediately!