I tried to update to 25.4.9, the updates failed as the model and version cannot be recognized
But did the update finish? Like, is your software & UI on version 25.4.9?
If so, can you check your Inventory page - you might see an empty Model like this:
Go ahead and click on it to update the model:
Let me know if your software didn’t update. If so, can you send me what error messages you are seeing when you try to update?